Privacy policy

Last updated: October 30, 2026

AgentSavant (“we”, “us”) provides Ava, an AI assistant for real estate agents that works by text message and phone call. This policy explains what we collect, how we use it, and the choices you have.

What we collect

Contact details you give us: your name, mobile number, email, brokerage and market.
Messages and calls with the assistant: text messages, media you send, call recordings and transcripts.
The information you ask the assistant to keep: the people you work with, notes, tasks, reminders and activity history.
Consent records: when and how you agreed to receive messages (for example, the sign-up form or your “YES” reply).
Basic technical data (delivery status of messages, usage counts) to run and secure the service.
If you connect Google Calendar: the Google data described in “Google user data” below.

How we use it

To provide the service: answering your texts and calls, keeping your notes and tasks, sending reminders and briefs you asked for.
To operate, secure and improve the service. Trained members of our team may review conversations (texts, call recordings and transcripts) to keep the service safe, fix problems and improve the service.
To comply with law and carrier messaging rules (for example, honoring STOP requests).

Google user data

If you choose to connect your Google Calendar, AgentSavant asks Google for permission to:

See, create, change and delete events on Google calendars you own (the “calendar.events.owned” permission). We use it to add the showings and appointments you give Ava to your calendar, keep them up to date when they change, remove them when they’re cancelled, add guests to an event only when you ask Ava to invite someone, change or remove another event on your calendar only when you ask Ava by text and then confirm the exact change, and read your upcoming events so your daily brief, check-in and schedule questions include your real day and we can warn you about double-booking.
See when you’re free or busy on calendars you can access (the “calendar.freebusy” permission), including calendars shared with you such as a team calendar. We use it to suggest open times when you ask Ava when you’re free and to warn you about double-booking. We see only busy times, not event details.
See the list of your calendars (the “calendar.calendarlist.readonly” permission): their names and whether you own them. We use it so you can choose which of your calendars AgentSavant adds appointments to, and to know which calendars to check for busy times.
See your Google account email address (sign-in). We use it only to show which Google account is connected.

We don’t access your Gmail, contacts or files, we don’t read event details on calendars you don’t own (only busy times), and we never change or delete events you created yourself, only the ones Ava added for you.

Storage. Google’s access tokens are stored encrypted. We don’t keep a copy of your calendar: we read events from Google when needed. Details of events may appear in messages we send you (for example, your morning brief) and in our records of the appointments Ava saved for you, which are kept like the rest of your account data.

Sharing. We don’t sell Google user data, and we don’t use it or share it for advertising. We share it only as needed to provide the features above: with our AI provider, so Ava can answer questions about your schedule, and with Google, when we create or update events (including guests you asked Ava to invite, who then get Google’s invitation). We don’t use Google user data to train AI models.

Human access. Our team doesn’t read your Google Calendar data, except with your permission (for example, when you ask us for help), when needed for security or to investigate abuse, or when required by law.

Disconnecting and deleting. You can disconnect anytime on your calendar settings page (text “link” to Ava): we delete your Google tokens right away and revoke our access at Google. You can also remove AgentSavant in your Google Account under Security → Your connections to third-party apps & services. Texting “delete my data” also deletes the connection.

AgentSavant’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Mobile numbers and SMS opt-in data

We do not sell, rent or share your mobile number or SMS opt-in/consent data with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that deliver messages on our behalf (such as our SMS carrier platform) and only as needed to provide the service.

Service providers

We use trusted providers to run the service: a telecommunications provider (to send and receive texts and calls), an AI provider (to understand messages, transcribe calls and generate replies) and, if you connect it, Google Calendar. They process data on our behalf under their terms and may not use it for their own marketing. The assistant never texts or calls your clients. It sends something to someone else only when you ask: a calendar invite from your own calendar, or an intro email to a new lead.

Retention

We keep your data while your account is active. You can export it or delete it at any time from your private web link (text “link” to the assistant). When you delete your data we remove your CRM records, memory and message content; we keep a minimal record of consents and opt-outs as required for compliance.

Your choices

Reply STOP to any message to stop texts. Reply HELP for help.
Export or delete your data from your private web link, or by contacting us.
Call recording: calls with the assistant may be recorded and transcribed; you’ll hear a notice at the start of the call.

Security

We use access controls and encryption in transit, and calendar access tokens are encrypted at rest. No system is perfectly secure; please contact us if you suspect a problem.

Contact

Questions or requests: Ava at (415) 417-1011 (call or text).